Terms and Conditions
Cancellation and Amendment:
* The customer is allowed to modify or cancel the order only if the status of the order is not ready. Otherwise, the customer is responsible for not changing it before that, and he also bears the costs of shipping the order in the event that it is not received or returned after the order has been shipped.
* Mixo has the right, in the event that the required products are not available, to amend the order and notify the customer of that.
Exchange and return:
All Mixo products are subject to personal use only, and in order to ensure your safety, it is not allowed to return or replace any product even if it has not been used, except in the following cases:
Products that were damaged by the shipping company, and the mechanism for dealing with them is as follows:
Communication shall take place within 24 hours from the date of receipt of the shipment by the customer, provided that the manifestations of damage are clarified through a picture sent to the customer service department attached to the order number, and the customer is compensated with the same damaged product or its value according to the customer’s choice, after receiving the damaged product from the customer by sending it via The shipping company to the address of the Mixo store, and the shipping company is contacted by the customer.
- The customer is not entitled to claim any compensation in the event that more than the specified period of 24 hours has passed from the date of receiving the request.
- Electrical devices that have a manufacturing defect, provided that they are in the same original condition, and that communication takes place by the customer within 24 hours from the date of receipt of the shipment, and the customer must ship the product to the address of the Mixo store, and the customer is compensated with the same product or its value according to his choice, while bearing all shipping costs by mixo
- The customer is not entitled to claim any compensation in the event that more than the specified period of 24 hours has passed, or in the event that the defect is a result of misuse and storage by the customer, and this is determined by Mekso Store.
Shipping and delivery:
* It is a service provided by the store and it is paid or free according to the store"s policy. The order is shipped within a period of 3 to 7 working days, with the exception of public holidays and weekends.
- Recovery:
* The amounts paid for products are refunded only, within 14 working days, with the exception of official holidays and weekends, provided that the refund amount is transferred to the customer’s account in a bank and not in cash, and the store has the right to request all necessary evidence from the customer to verify the customer’s account number The client bears any responsibility for the error of the data provided through it.
* The amounts transferred by mistake are recovered from the customer in the company’s account within 14 working days, with the exception of official holidays and weekends, provided that the customer bears the transfer fees, if any, and the store has the right to request all necessary evidence from the customer to verify the customer’s account number, and the customer bears any responsibility alone For the error of the data provided through it.
* The customer bears the delivery fees for the orders canceled by him in the event that they were shipped and he did not receive them, or for the products that are returned to the store after receipt by the shipping company, and the store does not bear them.
- The customer"s approval of the request is considered an agreement to all terms and conditions, the privacy policy, and all store alerts, and Mixo does not bear the burden of the customer not knowing or not understanding them.